To enable healthcare insurance companies powered by one of the world’s most innovative benefit management technology platforms to realize significant process efficiencies, improve transparency and dramatically reduce the cost of delivering healthcare benefits.
Our Unique Value
Best-in-Class Benefit Management
20 years of benefit management experience. 70 million healthcare claims processed over the last decade. The expertise to drive change in government and commercial health programs administration.
Web-based core-administration software built from the ground up for the nuances of healthcare benefit management to enable payers to streamline operations, reduce cost, manage risk, and succeed during reform.
Full Spectrum of Solutions
Six leaders in world-class outsourcing solutions united by a state-of-art software platform, leveraged by our customers in a relationship they define. Flexibility and scalability are here to stay.
More than two decades ago, SKYGEN USA’s leadership team set out to transform the way specialty benefits are delivered. Their plan was straightforward: Drive change by leveraging emerging technology to generate the lowest possible administrative cost, and by delivering 24/7 access to critical, filterable information essential to effectively managing healthcare benefit costs.
SKYGEN USA’s leadership team began with Medicaid dental benefit administration and the development of customized technology, now known as Wonderbox Technologies’ Enterprise System. Their firm, Doral Dental USA became one of the largest dental management companies in the nation before its sale to DentaQuest Ventures. With the tremendous success of the software platform, the team expanded Wonderbox Technologies and their benefit management services to support additional lines of business and a wider range of healthcare payers, managed care organizations, and delivery systems.
Today, Wonderbox Technologies, Vestica Healthcare, Scion Dental, American Therapy Administrators, Ocular Benefits and Hylis Pharmacy Solutions are united through a team of passionate, experienced leaders and employees, working together as a fully integrated family of companies. All six companies lead in world-class solutions to manage benefits in their respective markets. SKYGEN USA offers healthcare payers an integrated outsourcing solution delivered by technology that is flexible, scalable and quickly adaptable to constant change in the healthcare environment.
Chairman of the Board and Co-Founder
Craig Kasten leads SKYGEN USA in bringing next-generation claims management and technology tools together for healthcare organizations interacting with benefits. Mr. Kasten is an accomplished leader whose career in the managed healthcare industry spans 30 years. He is the founder or co-founder of several SKYGEN USA companies, including Wonderbox Technologies, Scion Dental, Vestica Healthcare, American Therapy Administrators and Hylis Pharmacy Solutions. He also co-founded Doral Dental USA and grew the company to a market-dominant position before its sale to DentaQuest Ventures.
Mr. Kasten continues to provide vision, strategic direction and creative support for functional design innovations to the Enterprise System, Wonderbox Technologies’ proprietary benefit management platform. He also provides oversight and strategic direction for new service innovations for Scion Dental and Vestica Healthcare.
Prior to launching his entrepreneurial career, Mr. Kasten served concurrently as the Chief Operating Officer and Chief Financial Officer of CareNetwork, Inc., a publicly traded regional health plan later acquired by Humana. Mr. Kasten holds a Bachelor’s Degree from Marquette University and an MBA from the University of Wisconsin-Milwaukee. He has been licensed as a Certified Public Accountant in the State of Wisconsin.
Mr. Kasten was honored as Entrepreneur of the Year by Ernst & Young in 2003. In 2005, he was named a Distinguished Alumnus by the Marquette University School of Business Administration.
Co-Founder and Owner
Known as an innovator in the benefit management industry, Greg Borca has co-founded and led several successful companies, including Doral Dental USA, Scion Dental, Vestica Healthcare and Hylis Pharmacy Solutions. As Co-Founder and Owner, Mr. Borca is responsible for the overall direction and growth of the SKYGEN USA Family of Companies.
Mr. Borca’s business experience and leadership expertise have enabled him to pioneer more effective strategies for benefit management. By pairing state-of-the-art technology with innovative business models, he has drastically reduced costs while improving the overall experience for members and providers. He has also driven the creation of innovative outreach tactics that increase member access to care. The SKYGEN USA companies under Mr. Borca’s leadership have expanded rapidly into positions of market leadership.
Mr. Borca’s entrepreneurial career began when he founded Resolute Systems, Inc., a national mediation and arbitration company. Before he partnered with Mr. Kasten to create Doral Dental, one of the largest benefit management companies in the U.S., he also founded Mednet of America, Inc.
Mr. Borca holds a Bachelor’s in Organization and Leadership from Marquette University. He serves on the national board for Voices for America’s Children, an organization that advocates for the well-being of children at the federal, state and local levels of government.
Mr. Borca was named an Entrepreneur of the Year in 2003 by Ernst & Young. In 2004 he was named on The Business Journal’s “40 Under 40” list. In 2011 he received a Distinguished Alumnus Award from Marquette University’s College of Professional Studies.
Chief Financial Officer
As Chief Financial Officer, Lisa Sweeney provides fiscal oversight for the SKYGEN USA family of companies, and is responsible for all day-to-day activities in the financial arena. With her significant expertise in financial forecasting, global budgeting, and unique provider reimbursement strategies, she is also actively involved in strategic planning for the company.
Ms. Sweeney has been in financial management roles for more than 25 years, including over 15 years in the benefit management industry. Prior, Ms. Sweeney was the Chief Financial Officer of Doral Dental USA, where her position included financial oversight of Doral Dental and all of its subsidiary companies.
Ms. Sweeney earned Bachelor’s Degrees in Accounting and Information Systems from the University of Wisconsin-Madison, and an MBA from Marquette University. She is licensed as a Certified Public Accountant, a Certified Management Accountant and a Certified Financial Manager.
Chief Information Officer
As Chief Information Officer, Darrin Haehle ensures that the Enterprise System, the company’s flagship product, remains a premier benefit management platform for all segments of the health benefits industry. He oversees company operations, including technology research, software design and development, quality assurance and system deployments.
Mr. Haehle brings more than 15 years of managed healthcare experience and over 25 years of systems design experience to his role, including designing and developing custom software applications and web-based benefit management software systems. Prior to his role with Wonderbox Technologies, Mr. Haehle held a number of progressively more responsible positions with Doral Dental, including Director of Application Development and CIO. While at Doral, he oversaw all aspects of the company’s software application to support daily operations, supervised and supported all technology related personnel and activities, and provided on-site support and service for clients.
Mr. Haehle earned a Bachelor’s Degree in Electrical Engineering and Computer Systems from the University of Wisconsin-Milwaukee.
Chief Operations Officer
As Chief Operations Officer, Michelle Spencer leads the team responsible for ensuring the Enterprise System is optimized to its fullest advantage for all clients. She ensures client implementations and software platform upgrades are handled smoothly, providing seamless transitions for members, providers and clients. She is also a key participant in strategic planning for the company's continued growth.
Ms. Spencer brings a wealth of experience in the health benefits industry to SKYGEN USA. Previously employed by Andersen Consulting (now Accenture) and a leading national managed care company, she gained invaluable experience in the areas of system conversions and financial audits. With her knowledge of computer systems and finance, Ms. Spencer has proven to be a strong and versatile team leader.
Ms. Spencer holds a Bachelor's Degree in Business with majors in Accounting and Management Information Systems from the University of Wisconsin-Milwaukee. As a Certified Public Accountant, she also holds an MBA with an emphasis in Healthcare Administration from the University of Wisconsin-Milwaukee.
Chief Human Resources Officer
As Chief Human Resources Officer, Robert Bilsborough leads the Human Resources function for the SKYGEN USA family of companies. Mr. Bilsborough sets the company’s Human Resources strategy including talent management, organization effectiveness, leadership development, employee engagement, company values, and compensation and benefits.
Mr. Bilsborough is a human resources executive with more than 25 years of experience including significant global experience in growth oriented engineering and technology companies. He is experienced in leading all aspects of the Human Resources function including: business partners, centers of expertise, and HR operations. Prior to joining SKYGEN USA, Mr. Bilsborough led the Human Resources practice of the Vx Group. He also served in senior Human Resources positions at Rockwell Automation, Inc., where he was the vice president Human Resources Control Products & Solutions segment, vice president Human Resources Global Sales & Marketing, and also served as the vice president Compensation, Benefits and HR Business Services.
Mr. Bilsborough serves on the Board of Directors for the Ozaukee Ice Center.
Mr. Bilsborough earned his Masters of Industrial Relations from Queen’s University in Canada and a Bachelor of Commerce degree from Laurentian University in Canada.
Client Experience Executive
As Client Experience Executive, Teresa Velk is accountable for client satisfaction and retention of all clients across the SKYGEN USA family of companies. She leads a talented team of Relationship, Service and Account Managers who own the client relationships for all SKYGEN USA companies. Ms. Velk’s experience includes planning and delivering complex solutions for Fortune 500 companies that aspire to integrate business and technology for sustainable results. Ms. Velk delivers the highest level of client satisfaction by levering best practices in strategic planning, program and project management, process design, and systems implementation.
Ms. Velk brings more than 25 years of strategic planning and business management experience to her role. She has consulted on strategic planning, program management and process improvement across multiple industries. Prior to joining SKYGEN USA, Ms. Velk served as Director at Experis, Manpower Group, where she developed and managed a consulting practice focused on high client satisfaction and second-to-none quality results. She has contributed to the success of Fortune 500 companies and large consulting firms including Andersen Consulting, where she was a Senior Manager, and Bank of America, where she served as Senior Vice President of Business Improvement.
Ms. Velk holds a Bachelor’s Degree in Accounting from the University of Wisconsin-Milwaukee. She is a volunteer advocate for Vision Forward, an organization dedicated to enhancing the lives of individuals impacted by vision loss. She previously volunteered for Mentoring USA, where she closely mentored a disadvantaged student from elementary school through college. Ms. Velk has also given her time to Best Buddies of WI, where she assisted with the annual benefit, and National Down Syndrome Society, where she chaired the annual Woman’s Luncheon to raise funds for research.
Awards & Certificates
In 2010, Scion Dental became the first dental benefit management company to be awarded full URAC accreditation. In 2016, Scion Dental received re-accreditation for both Health Utilization, Version 7.2, and Claims Processing Administration with Claims Review and Appeals, Version 4.2, by the URAC Committee.
URAC is an independent, nonprofit healthcare accrediting organization dedicated to promoting healthcare quality through accreditation, certification, and commendation. The URAC accreditation process demonstrates a commitment to quality and serves as a framework to improve business processes by benchmarking organizations against nationally recognized standards.
Deloitte's 2015 Technology Fast 500™
Wonderbox Technologies has been ranked the 257th fastest-growing technology company in North America on Deloitte's 2015 Technology Fast 500 list.
- "The team at Wonderbox Technologies has delivered the very best partner experience I’ve had in the last 30 years. They have proven to be well-endowed with integrity, personal responsibility, and human relationship skills."
- "Vestica Healthcare captured billing errors that saved our facility over $400,000 or more during the first year.”
- "The transparency of Scion Dental’s technology platform is a huge strength."
- "ATA’s competitive advantage is the per episode of care pricing vs. the per visit pricing. The system is a differentiator too."
- "The speed in which the team at Scion Dental can react with the technology makes them very attractive."
- "I have been very impressed with Wonderbox Technologies’ ability to meet our needs and step away from what they developed and look to customize their platform to truly meet our needs."
- "I view Vestica Healthcare as a member of our team and part of our company."
Frequently Asked Questions
To help you find the information you need quickly, we've collected answers to some of the most frequently asked questions about SKYGEN USA. Click on a question to have the answer drop down below.
- Who is SKYGEN USA?
SKYGEN USA is an umbrella brand that symbolizes a collection of benefit solutions companies that brings a distinguished mix of next-generation claims management and technology tools together for healthcare payers, delivery systems, and managed care organizations that enable them to drive process improvements and dramatically reduce the cost of delivering benefits in an advancing healthcare economy.
- What companies are part of the SKYGEN USA Family of Companies?
Wonderbox Technologies, Scion Dental, Vestica Healthcare, Ocular Benefits, American Therapy Administrators and Hylis Pharmacy Solutions. Each company is a sister to one another.
- What makes SKYGEN USA unique?
SKYGEN USA offers a comprehensive mix of flexible and highly scalable benefit management solutions to the healthcare marketplace driven by one of the world’s most innovative software platforms built by Wonderbox Technologies. This premier software platform is called the Enterprise System.
SKYGEN USA’s benefit management solutions include outsourced administrative services in high-demand markets such as dental (Scion Dental), medical (Vestica Healthcare), physical and chiropractic therapy (American Therapy Administrators) and vision (Ocular Benefits). We also offer state-of-the-art benefit management technology (Wonderbox Technologies) for healthcare organizations that may not need to outsource administration, yet are looking for a safe and reform ready software platform to optimize the administration of benefits for their providers and members.
Our customers tell us that companies within the SKYGEN USA family are unique at predicting what is on the horizon when it comes to challenges driven by healthcare reform as well as business challenges in general. With our distinctive combination of innovative technology and world-class services, we are able to keep our customers at the forefront of technology and regulatory compliance.
- How will SKYGEN USA deliver added value?
The addition of the SKYGEN USA brand is an outward sign of our desire to better leverage the collective strengths and experience of our companies to provide added value for our clients. The healthcare marketplace is rapidly changing, and we believe closer collaboration will help us keep our clients market-leading and reform-ready.
- Why create two business divisions under the SKYGEN USA umbrella, “SKYGEN USA Technologies” and “SKYGEN USA Benefit Management?
The creation of two divisions provides our clients with a distinct view of our two offerings: benefit management technology and benefit management services. Currently, Wonderbox Technologies resides under the SKYGEN USA Technologies division and Scion Dental, Vestica Healthcare, American Therapy Administrators, Ocular Benefits, and Hylis Pharmacy Solutions all reside under the SKYGEN USA Benefit Management division.
The creation of divisions also opens up the ability for customers to be exposed to services of other companies within the family. For example, an insurer leveraging Scion Dental for dental administration may also look to optimize a BPO partner for medical administration. Therefore, Vestica Healthcare may be considered. Another example: An insurer leveraging Ocular Benefits for vision administration may decide to, one day, in-source vision administration and may need a software platform to manage the in-sourced administration. Therefore, Wonderbox Technologies may be considered.
The creation of two divisions offers a clean and clear way to communicate how we are organized and the distinct value our family of companies provides.
- What technology is available through SKYGEN USA Technologies?
Wonderbox Technologies’ Enterprise System is the driving force behind SKYGEN USA Technologies and SKYGEN USA as a whole. Our benefit management companies each employ this leading-edge software, so we have a vested interest in keeping it ahead of the reform curve and are able to produce superior results. In addition, we have a tradition of developing pioneering technology for healthcare benefit management, and we expect that tradition to continue.
- Has the addition of SKYGEN USA impacted the leadership teams at any of the companies?
The leadership team at SKYGEN USA remains the same. Craig Kasten, Co-Founder and Board Chairman, continues to lead the family of companies.
- Are you hiring new employees with the addition of the SKYGEN USA brand?
SKYGEN USA is known as a collection of companies with a strong employer brand and high employee retention. As we grow, we continue to add qualified talent to our teams. If you know of anyone who might be interested in working with us, please refer them to our Careers.
Our sister companies are proud leaders in the delivery of specialty benefit management through state-of-the-art technology and best-in-class benefit administration.