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Webinar Recap: Powering Stakeholder Connections is Key to Driving Better Oral Health Outcomes

SKYGENUSA Powering Healthcare for the Digital Age

 

 

 

AUTHORS: DR. SHIRLEY SPATER, SKYGEN USA CLINICAL DIRECTOR OF BENEFITS MANAGEMENT and JULIE GAU, SKYGEN USA PRODUCT EXECUTIVE, ENTERPRISE DENTAL SOLUTIONS

Full member, employer, dentist and payer engagement is essential for oral health outcomes to be realized and the full value of dental benefits to be delivered.

SKYGEN USA recently partnered with the National Association of Dental Plans (NADP) to share strategies and tools for driving better oral health by building strong engagement along the entire dental stakeholder continuum. Powering connections among dental stakeholders with innovative, technology-enabled solutions can facilitate dentist engagement and improve the patient experience, decrease costs and drive alignment with the Quadruple Aim.

In our webinar we discussed ways data analytics and advances in benefit management technology can be used to facilitate stakeholder engagement across the spectrum and establish paths to better oral health.

Improving Engagement Using Technology-Enabled Solutions and Data Analytics

Though a record high percentage of adults in the U.S. have dental benefits, 50 million working adults haven’t visited the dentist in at least two years.1 Lack of engagement has multiple causes, including members’ lack of knowledge about covered dental benefits, low satisfaction with their plan, concerns about out-of-pocket costs, and anxiety about seeing a dentist.

Payers can drive higher engagement in order to promote better oral health and reduce costs with these technology-enabled strategies:

  • Leverage mobile technology to increase member engagement: Connect with members online and via mobile devices to encourage preventive care and help members understand the importance of oral healthcare for their overall wellbeing. Encourage teledentistry to make dental care more accessible, especially for seniors, those with mobility issues or special needs, and those in remote areas.
  • Employ analytics to increase dentist engagement: Use analytics to identify and recognize high-performing dentists, and raise the bar with under-performing dentists in order to improve quality and reduce costs.
  • Enable electronic transactions and processes: Bring dentists into the digital age with technology that reduces administrative burden and allows them to focus on care while delivering a better patient experience.
  • Implement technology to enable creative dental benefit creation and administration: Support employers in incentivizing preventive care, driving employee satisfaction and reducing costs through technology solutions that enable payers to deliver customized benefit design and plan structure, and efficient plan configuration and administration.

Positioning Stakeholders for Success

Though members, dentists, employers and payers have different perspectives and priorities, the entire spectrum of stakeholders is better served by technology-enabled solutions that put patients at the center of their care. For outcomes to become realized and full value to be delivered, the entire stakeholder continuum must be engaged and positioned for success.

 

View the Webinar

 

Learn more about engaging members, dentists and employers in our eBook, "The Digital Advantage: Five Payer Strategies to Power Dental for the Digital Age." 

 

Sources: NADP 2017 Consumer Survey; Guardian Life Insurance Company of America Dental Benefits: A Bridge to Oral Health & Wellness

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About dr. July Greenlea Taylor

 

Dr. Judy Greenlea Taylor, a native of Atlanta, GA has practiced dentistry in the public and private sectors for 28 years and currently operates a private practice in Union City, southwest of Atlanta. In addition to her ongoing role as practitioner and CEO of Greenlea Dental Center, PC, she serves as Dental Director for CareSource, a nationally recognized nonprofit managed care plan, serving Medicaid, Marketplace and Medicare beneficiaries in several state markets. With direct oversight and management of the Georgia Market dental operations, Dr. Greenlea Taylor provides strategic direction and development for dental policy and program design to ensure access to quality oral healthcare. She additionally, provides oversight of professional clinical review, quality management, utilization management and dental professional relations.

Dr. Greenlea Taylor’s extensive career includes key leadership positons and roles. These include serving as the 92ndPresident of the National Dental Association (NDA), a Consultant to the Department of Health and Human Services (HHS), a state board official appointed to the Georgia Department of Public Health by Governor Nathan Deal, where she served two terms and served as an Officer - Secretary. As the only dentist on the Board, she advised the Commissioner and department on issues related to oral health, policy and programs to improve oral and overall health in Georgia.  She additionally serves on numerous other boards and committees at local, state and national levels. She is a nationally recognized public health educator, lecturer and consultant.

She has received numerous honors and awards for both her professional and community service accomplishments. Some honors include esteemed fellowship into both the American College of Dentists and International College of Dentists. Atlanta’s WXIA TV 11ALIVE  Community Service Award; Outstanding Citizen Award from Secretary of State Brian Kemp (2015), affording her every courtesy as a Goodwill Ambassador from Georgia; proclamations and commendations from the State of Georgia, the City of Atlanta, City of Union City and the Georgia Department of Public Health. In addition, most recently, Hidden Figures Award recipient, honoring Women Leaders in STEM.

Dr. Greenlea Taylor earned her Bachelor of Science degree from Prairie View A&M University (Texas A&M University System) and historically was the first graduate of the Benjamin Banneker Honors College. She earned her D.D.S dental degree from University of Iowa, completed a General Practice/Oral Surgery Fellowship Residency at Emory University and a Master of Public Health Degree (MPH) from Emory University Rollins School of Public Health. She received course certification in health disparities research from Columbia University and a certificate in Cultural Competency with HHS, and serves as a facilitator trainer.

About Julie Gau

Julie Gau, Enterprise Dental Product Executive, is an accomplished professional who is focused on helping SKYGEN USA optimize the user experience for payers, providers, and health plan members. She is also a proven leader who has managed teams across a variety of initiatives in the healthcare, financial services, and travel industries. Her expertise in eCommerce is particularly valuable in helping SKYGEN USA ensure the usability of its provider and member portals as well as guiding the continued adoption of digital solutions.

Julie’s more than 20 years of experience in marketing and product management make her an invaluable contributor in conveying how the automation delivered by SKYGEN USA’s technology solutions help payers streamline operations while improving service to members and providers. She is a graduate of the University of Wisconsin-Eau Claire with a Bachelor’s Degree in Business Administration and Marketing.

By:
Blake Thompson
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