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Webinar Recap: Powering Stakeholder Connections is Key to Driving Better Oral Health Outcomes

SKYGENUSA Powering Healthcare for the Digital Age

 

 

 

AUTHORS: DR. SHIRLEY SPATER, SKYGEN USA CLINICAL DIRECTOR OF BENEFITS MANAGEMENT and JULIE GAU, SKYGEN USA PRODUCT EXECUTIVE, ENTERPRISE DENTAL SOLUTIONS

Full member, employer, dentist and payer engagement is essential for oral health outcomes to be realized and the full value of dental benefits to be delivered.

SKYGEN USA recently partnered with the National Association of Dental Plans (NADP) to share strategies and tools for driving better oral health by building strong engagement along the entire dental stakeholder continuum. Powering connections among dental stakeholders with innovative, technology-enabled solutions can facilitate dentist engagement and improve the patient experience, decrease costs and drive alignment with the Quadruple Aim.

In our webinar we discussed ways data analytics and advances in benefit management technology can be used to facilitate stakeholder engagement across the spectrum and establish paths to better oral health.

Improving Engagement Using Technology-Enabled Solutions and Data Analytics

Though a record high percentage of adults in the U.S. have dental benefits, 50 million working adults haven’t visited the dentist in at least two years.1 Lack of engagement has multiple causes, including members’ lack of knowledge about covered dental benefits, low satisfaction with their plan, concerns about out-of-pocket costs, and anxiety about seeing a dentist.

Payers can drive higher engagement in order to promote better oral health and reduce costs with these technology-enabled strategies:

  • Leverage mobile technology to increase member engagement: Connect with members online and via mobile devices to encourage preventive care and help members understand the importance of oral healthcare for their overall wellbeing. Encourage teledentistry to make dental care more accessible, especially for seniors, those with mobility issues or special needs, and those in remote areas.
  • Employ analytics to increase dentist engagement: Use analytics to identify and recognize high-performing dentists, and raise the bar with under-performing dentists in order to improve quality and reduce costs.
  • Enable electronic transactions and processes: Bring dentists into the digital age with technology that reduces administrative burden and allows them to focus on care while delivering a better patient experience.
  • Implement technology to enable creative dental benefit creation and administration: Support employers in incentivizing preventive care, driving employee satisfaction and reducing costs through technology solutions that enable payers to deliver customized benefit design and plan structure, and efficient plan configuration and administration.

Positioning Stakeholders for Success

Though members, dentists, employers and payers have different perspectives and priorities, the entire spectrum of stakeholders is better served by technology-enabled solutions that put patients at the center of their care. For outcomes to become realized and full value to be delivered, the entire stakeholder continuum must be engaged and positioned for success.

 

View the Webinar

 

Learn more about engaging members, dentists and employers in our eBook, "The Digital Advantage: Five Payer Strategies to Power Dental for the Digital Age." 

 

Sources: NADP 2017 Consumer Survey; Guardian Life Insurance Company of America Dental Benefits: A Bridge to Oral Health & Wellness

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About dr. shirley spater

Shirley Spater, DMD, MPH, FADPD, DABSCD is the Clinical Director of Benefits Management and Cost Containment for SKYGEN USA and a Board-certified dentist whose hands-on experience as a clinician, clinical manager, and educator brings a unique perspective to SKYGEN USA’s benefit management programs. She also continues to serve as clinical dental director at Bedford HealthCare Solutions in the New York City area, which helps her advise the company on the challenges facing dental providers in the digital age and how SKYGEN USA’s technology-enabled and benefit management solutions will be received on the front lines of care.  

Dr. Spater has received numerous honors and awards in a career that spans more than 20 years, including the Maxwell J. Schleifer Distinguished Service Award; Head Start Oral Health Honor Roll; and multiple Fellowships and Community Service Awards. She holds a Master’s of Public Health from the University of North Carolina at Chapel Hill, Gillings School of Global Public Health, and received her Doctor of Medicine in Dentistry from the Farleigh Dickenson University College of Dental Medicine. She also earned a Bachelor of Science, Biology from Farleigh. 

About Julie Gau

Julie Gau, Enterprise Dental Product Executive, is an accomplished professional who is focused on helping SKYGEN USA optimize the user experience for payers, providers, and health plan members. She is also a proven leader who has managed teams across a variety of initiatives in the healthcare, financial services, and travel industries. Her expertise in eCommerce is particularly valuable in helping SKYGEN USA ensure the usability of its provider and member portals as well as guiding the continued adoption of digital solutions.

Julie’s more than 20 years of experience in marketing and product management make her an invaluable contributor in conveying how the automation delivered by SKYGEN USA’s technology solutions help payers streamline operations while improving service to members and providers. She is a graduate of the University of Wisconsin-Eau Claire with a Bachelor’s Degree in Business Administration and Marketing.

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