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API TECHNOLOGY SOLUTIONS

API technology seamlessly connects SKYGEN USA’s benefits administration platform with our clients’ business systems. This streamlines the flow of information, reduces costs and improves the member and provider experience.

SKYGENUSA Powering Healthcare for the Digital Age

See how our customers benefit from SKYGEN USA’s API technology

call center integration

Thanks to our API technology, an insurer offering multiples lines of benefits provides a seamless experience for members and providers who contact the call center—even though the systems used for benefit administration varies across different lines of business. The client uses our API to integrate into their multi-line customer service tool (eg. Salesforce). Now, their member can get answers on a child’s orthodontia claims and physical therapy benefits from the same representative.

IVR INTEGRATION

Clients use our APIs to bring benefit information into their interactive voice response (IVR) systems. When a provider calls in, they can verify member eligibility and benefit information via the IVR. Since many providers still rely on having a benefit summary faxed to their office, the IVR can trigger a request to automatically fax the benefit summary. Providers and call center reps can be assured the benefits faxed are the same benefits shared via the phone and via the provider portal. This integration helps increase efficiency and reduce costs.

MIGRATION OF LEGACY SYSTEMS

One client is taking a staggered approach to migrating their business from a legacy dental system to SKYGEN USA's benefits administration system. Because of our APIs, the client is able to maintain their provider self-service experience while pulling up applicable benefit data from either SKYGEN USA’s benefits administration system or internal systems.