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MEMBER SERVICES

SKYGEN USA makes it simple and convenient for members to digitally engage with their health plan and access information they can use to make informed decisions and gain control over their own healthcare.

SKYGENUSA Powering Healthcare for the Digital Age

Members can take advantage of 24/7 self-help service through any smartphone, mobile device or personal computer:

SKYGEN USA’s Member Portal and Mobile App
  • Verify eligibility
  • Find a provider
  • Print ID card
  • Update insurance information
  • Check claim status
  • Access educational information and links that help members take greater advantage of their health plan
SKYGEN USA’s Interactive Voice Response (IVR)
  • Verify eligibility
  • Find a provider

In addition, SKYGEN USA provides member education through outreach activities tailored to the specific goals of each client. Outreach campaigns can include automated calls, postcard campaigns, attendance at community health events, and visits and materials distribution at local health departments.