Modern Technology and Automation are Key to Improving Customer Satisfaction in Dental and Vision

While there’s no doubt that the customer experience is a priority for health insurers these days, how to improve it is a difficult question. Five thousand U.S. consumers pointed the way when, in SKYGEN’s PULSE 2023 Report, they indicated that among all preferred improvements, including provider accessibility and better options for coordination of care, digital connectivity would improve the dental and vision care experience the most.

To continue improving its customer journey, the number one provider of supplemental health insurance products in the U.S. is expanding its technology and automation. A new partnership with SKYGEN will support Aflac in dental and vision customer satisfaction and retention, and help the insurer deliver on its promise to provide benefits that its customers need quickly and accurately. We’re so pleased to welcome Aflac to the SKYGEN family! Read the news release.  

Connectivity and Automation Support Dental & Vision Customer Experiences

SKYGEN solutions drive process efficiencies in dental and vision plans and provide tools insurers and providers need to connect digitally with members. SKYGEN increases plan efficiency, speed, accuracy and access with:

• SaaS benefits automation solution, which automates of every aspect of dental and vision benefits management, from claims submission and payment to regulatory compliance to fraud detection. SKYGEN automation helps insurers respond faster to members, reduce errors, and tailor communication and education to members’ needs. SKYGEN Provider Data Management, available through our SaaS solution, helps payers strengthen network building and management, as well as provider and member satisfaction, while reducing costs.  
• Third-Party Benefits Administration (TPA) solutions for dental and vision  help insurers better manage administrative and benefit costs and risk, leading to access to high-quality dental care for members
• The SKYGEN Dental Hub™, a single point of connection for providers, insurers, patients and industry partners that transforms dental business interactions and enhances experiences for all stakeholders. SKYGEN Credentialing, available in the Dental Hub, automates primary source verification and streamlines the process with a virtual credentialing committee. Right now, 36,000+ dental providers and 38,000+ users are on the Dental Hub.
• SKYGEN Vision solution, which features real-time benefit availability for vision services and  lab integration that allows providers to create material orders and fulfill them using the lab they prefer
• SKYGEN Member Portal, which improves the customer experience with mobile-first online access to dental and vision benefits
• Enhanced Find-A-Provider, a smart tool that directs members to providers who are not only close by, but also who best meet their needs

To find out how SKYGEN could make a difference for your plan’s efficiency and customer experience, set up a conversation with one of our dental and vision benefits administration experts. You can also schedule a personal demo today.