Payers Look to SKYGEN as a Strategic Partner in Specialty Benefits

And the envelope please... 

The results of SKYGEN’s latest Voice of the Customer survey are in, and we’re pleased to share how the commercial specialty benefits payers and state Medicaid agencies and Managed Care Organizations we work with think we are doing. This annual survey helps us align to our clients’ needs as we continuously innovate and transform the way specialty benefits are delivered. Three aspects stand out in the 2023 results:

SKYGEN clients consider us to be their strategic partner. According to recent insights into trends shaping health insurance, the escalation of healthcare costs is increasing interest in integrated platforms that offer a combination of healthcare benefits. SKYGEN has been ahead of this trend for a while, enabling payers to integrate dental and vision benefits seamlessly into their medical management systems through APIs and other points of integration. “Being a strategic partner means being proactive in supporting our clients in meeting their business goals,” says Jason Grendahl, SKYGEN’s Chief Client Success Officer. “We’re pleased that so many clients remarked that we are truly helping them achieve success despite the challenging market conditions.”

Overall, SKYGEN clients are happy. The upward trend in SKYGEN’s Net Promoter Score (NPS) continued this past year, reflecting our clients’ satisfaction and supporting long-term relationships with our clients. The flexibility we offer clients transitioning between our SaaS and Third-Party Administration services is key in being there for them as their needs change.

Forty-one percent of SKYGEN clients have been with us for 10+ years, and 32% have been with us for five to nine years. We were really proud to showcase our clients’ leadership and honor their success by presenting SKYGEN Client Partnership Awards to five clients at SKYGEN’s 2023 Summit. 

SKYGEN clients recognize that we are continuously improving. This is another pleasing but not surprising result given our extensive collaboration with clients in all aspects of our business. Whether it’s the client feedback loop we leverage extensively in our feature development process, or the insights we gain helping clients remain in compliance, we believe the key to success is active listening and close engagement. Our focus extends beyond immediate solutions, aiming for long-term strategic success and growth alongside our clients.

Thank you, SKYGEN clients, for taking the time to provide your honest and thoughtful feedback!