Welcome to the Winter 2024 Client Newsletter
This newsletter is designed to keep you informed about SKYGEN's business, events, best practices, as well as important industry news.
Payers Look to SKYGEN as a Strategic Partner in Specialty Benefits
And the envelope please...
The results of SKYGEN’s latest Voice of the Customer survey are in, and we’re pleased to share how the partners we work with think we are doing. This annual survey helps us align to our clients’ needs as we continuously innovate and transform the way specialty benefits are delivered. Three aspects stand out in the 2023 results:
SKYGEN clients consider us to be their strategic partner. According to recent insights into trends shaping health insurance, the escalation of healthcare costs is increasing interest in integrated platforms that offer a combination of healthcare benefits. SKYGEN has been ahead of this trend for a while, enabling payers to integrate dental and vision benefits seamlessly into their medical management systems through APIs and other points of integration. “Being a strategic partner means being proactive in supporting our clients in meeting their business goals,” says Jason Grendahl, SKYGEN’s Chief Client Success Officer. “We’re pleased that so many clients remarked that we are truly helping them achieve success despite the challenging market conditions.”
Overall, SKYGEN clients are happy. The upward trend in SKYGEN’s Net Promoter Score (NPS) continued this past year, reflecting our clients’ satisfaction and supporting long-term relationships with our clients. The flexibility we offer clients transitioning between our SaaS and Third-Party Administration services is key in being there for them as their needs change.
Forty-one percent of SKYGEN clients have been with us for 10+ years, and 32% have been with us for five to nine years. We were really proud to showcase our clients’ leadership and honor their success by presenting SKYGEN Client Partnership Awards to five clients at SKYGEN’s 2023 Summit.
SKYGEN clients recognize that we are continuously improving. This is another pleasing but not surprising result given our extensive collaboration with clients in all aspects of our business. Whether it’s the client feedback loop we leverage extensively in our feature development process, or the insights we gain helping clients remain in compliance, we believe the key to success is active listening and close engagement. Our focus extends beyond immediate solutions, aiming for long-term strategic success and growth alongside our clients.
Thank you, SKYGEN clients, for taking the time to provide your honest and thoughtful feedback!
Powering a holistic benefits strategy: Three areas of opportunity
To address the unique challenge facing benefits brokers and advisors today, Kyle Koltz, SKYGEN chief operating officer, TPA, breaks down the three greatest areas of opportunity to power a holistic benefits strategy:
- Address health holistically across medical, dental and vision
- Greater communication
- Reposition the messaging
Shaping Dental and Vision Plans for Tomorrow's Consumer
In this pre-recorded live stream we interviewed Christine Tremblay, SKYGEN’s Enterprise Systems Product Management Director, and delved into the evolving landscape of consumer trends, wants, and needs in dental and vision healthcare. This engaging session is based on the findings from the recently published SKYGEN Pulse Report, an in-depth research report conducted in collaboration with Hanover Research.
Key discussion points include:
- Evolving Consumer Expectations
- Strategic Implications for Payers
- Leveraging Technology for Growth
This pre-recorded live stream is a must-watch for industry professionals looking to stay ahead in a rapidly changing environment, offering valuable insights into leveraging consumer trends for strategic advantage.
Compliance News & Updates
SKYGEN’s proactive compliance approach has ensured steps are being taken to be in compliance with the following CMS Final Rules:
- CMS 2025 Medicare Advantage and Part D Final Rule
- CMS Medicaid and CHIP Managed Care Access, Finance, and Quality Final Rule
- CMS Interoperability and Prior Authorization Final Rule
Please contact your SKYGEN Client Experience Team for more information.
Latest Knowledge
Learn how you can transform the delivery of health benefits with SKYGEN.